Help Center

  • A.
    Have you noticed that different banks and currency exchange shops have different exchange rates? 

    It is because exchange agencies have varying exchange rate fees. The "exchange rate fee" is calculated by adding a specific commission rate to the international mid-market rate (Google exchange rate). For example, if the mid-market rate (Google rate) is 1USD = 1,200KRW and the commission rate is 2%, the final rate will be 1USD = 1,176KRW. 

    With a 20% discount, the commission rate will change from 2% to 1.6%. Therefore, the rate after using the rate discount will be 1 USD = 1180.8 KRW, which is more beneficial than the original exchange rate(1,176 KRW).

    Please note that the commission rate set by every money exchange stores and banks vary. WOW Exchange charges minimal commission rate and offers even further discount if you sign up!
  • A.
    You can find WOW self exchange machines at various spots: Metro stations, hotels, attractions, duty free shops, markets, etc.
  • A.
    Simply follow 5 easy steps. Self service currency exchange machines provide clear guidance and helps you exchange money easy and fast in less than 30 seconds.

    1) Choose whether to BUY KRW or SELL KRW 
    2) Select the desired currency 
    3) Scan your Passport
    4) Insert currency bills
    5) Retrieve your exchanged amount and passport

  • A.
    CurrencySupported banknotes (Buy KRW)
    JPY10,000 / 5,000 / 1,000
    USD100 / 50 / 20 / 10
    EUR100 / 50 / 20 / 10
    HKD1,000 / 500 / 100
    TWD1,000 / 500
    SGD100 / 50
    AUD100 / 50
    CurrencySupported banknotes (Sell KRW)
  • A.
    If you plan to exchange a large sum of money or plan to go to a specific service location, please contact our customer service center. We will inform you of the accurate currency balance in the desired exchange kiosk to further convenience your currency exchange experience with us.

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